Whether it concerns a malfunction, repair or a technical question, our support staff offers the support that will help you further.
You can contact the Indicium support department for malfunctions, repairs and technical questions. Our support staff are there for you and will provide you with the support that will help you further.
If you experience problems with your (wireless) network or your handheld terminals, please contact our helpdesk. Our support staff offer support in the event of malfunctions and answer your technical questions. If possible, we will solve the malfunction remotely (remotely). If this is not possible, our engineers will come onsite to analyze and solve the problem.
For technical questions and to report problems, please contact us by phone or email. Your question or report will be processed as soon as possible. Our specialists can be reached by e-mail at helpdesk@indicium.nl or by telephone from Monday to Friday between 08.30 and 5.30pm on 0180 – 646 540.
While the hardware we offer is robust and of high quality, your product may fail. In that case, you can contact Indicium to have the equipment repaired.
When you have concluded a maintenance contract with Comprehensive Coverage (comprehensive coverage including damage), the repair will be carried out free of charge. If you have not concluded a maintenance contract, there may be costs associated with a repair. The manufacturers we work with each have their own warranty period and conditions. If there are costs associated with the repair, we will always contact you in advance.
After a repair, we ensure that the device is provided with the correct settings and image, so that you receive the device immediately ready for use and you do not have to worry about this.
In case of problems, our helpdesk offers remote support through the Mobile Device Management tools that we offer. If you do not use an MDM tool, it is possible to offer remote support via Teamviewer. You can download the required Teamviewer software via the button below.
Download TeamviewerIn collaboration with the manufacturers, we strive to keep repair times as short as possible, so that you experience as little inconvenience as possible.
If you cannot do without your device during a repair, you can rent a device from us to bridge the gap. You can read more about this on our rentals page.
